From the moment I called, their customer service was excellent. They explained the process in detail, answered all my questions, and gave me a transparent quote. On moving day, the crew showed up on time, fully prepared, and treated the piano like it was their own. They used protective materials and carefully disassembled and reassembled the legs and pedals with precision. They even managed to maneuver it up a tight staircase without a scratch on the piano or the walls! The entire process was amazingly smooth."